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Legal Terms That Protect Your Account

These pages set out the rules that govern your account at highland999 — what we commit to, what you can expect, and how access works where local law in Malaysia permits it. Read through, and reach us directly if anything is unclear.

Account TermsPrivacy & DataEligible Regions OnlyClear Contact Paths
highland999 Legal Terms That Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account-related legal queries — data requests, closure notices, dispute submissions — reach our team through the channels below. Keep your account ID and the relevant transaction reference ready before you contact us; it speeds up every review.

Live Chat Open the chat widget inside your account dashboard. Describe your legal query clearly and include your account ID so our team can locate your record without delay.
Email Support Send detailed legal requests — including data-access or account-closure notices — by email. Attach your transaction reference from Touch 'n Go eWallet, Boost or GrabPay if the query involves a payment.
Account Help Centre Log into your account and navigate to Help to find the legal request forms. From there you can submit structured requests for data export, account review or policy clarification.
DATA & ACCOUNT SECURITY

What We Do to Protect Your Account Data

Security and data handling are not afterthoughts here. From the moment you log in on your phone in Shah Alam or anywhere else in Malaysia, your account session is encrypted and your wallet connection to Touch 'n Go eWallet, Boost or GrabPay runs over secured channels. Here is what we actually do — not a list of vague promises.

Data Retention Practice

We retain account data and transaction records for the period required under applicable legal and operational obligations. You can request a summary of what we hold by contacting support with your account ID.

Cookie & Tracking Policy

Our site uses session and analytics cookies to keep your account state stable across your phone and browser. You can manage cookie preferences through your device browser settings at any time without losing your account access.

Account Security Controls

Login uses a one-time PIN sent to your registered number. If you suspect unauthorised access, lock your account immediately from the Security section and contact us via live chat to initiate a review.

Requesting Changes to Your Data

To correct, export or delete personal data we hold, submit a written request through the Help Centre inside your account. We process data requests in line with applicable privacy obligations.

Common Questions About Your Legal Rights Here

These are the questions we hear most often about account rights, data handling and our legal terms. If yours is not here, reach us through live chat or the Help Centre.

Access depends entirely on local law and your personal eligibility. Where local law permits, the account and lobby are fully available. You are responsible for confirming your own eligibility under Malaysian law.

We collect the details you provide during registration, plus transaction data tied to your Touch 'n Go eWallet, Boost or GrabPay activity. Full details are in the privacy section of these terms.

Log into your account, head to the Help Centre and submit a data-access request form. Include your account ID. We will respond with a structured export within the timeframe set by applicable obligations.

Yes. Submit an account-closure request through the Help Centre or by email. Some records are retained for the mandatory period under legal and financial obligations before full deletion applies.

Retrieve the transaction reference from your Boost or GrabPay app and submit it via live chat or email. Our team checks it against the payment record on our end and responds with the outcome.

Yes. When terms are updated, a notice appears the next time you log into your account. The updated version is always current on this page. Continued use after the notice date means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.