Reference

How highland999 Governs Your Account and Activity

These terms set out what you agree to when you open and use a highland999 account, including how we handle deposits via Touch 'n Go eWallet, Boost, and GrabPay, what we expect from you, and what you can expect from us.

Account holder responsibilitiesTouch 'n Go eWallet · Boost · GrabPay wallet rulesAccess subject to local lawDispute and contact processAccount suspension conditions
highland999 How highland999 Governs Your Account and Activity
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to flag a transaction dispute or account access issue, we have three ways to get in touch. For urgent account matters — such as a payment mismatch on a Boost or GrabPay deposit — live chat is the fastest path. For formal written queries, email keeps a record both sides can refer back to.

Live Chat Available directly from the highland999 site. Use this for urgent account or payment queries, including any dispute on a Touch 'n Go eWallet or GrabPay transaction that needs same-session resolution.
Email Support Send a written query to our support address for account term clarifications, formal disputes, or requests to review a suspension decision. We respond with a reference number for tracking.
Account Help Centre The help section inside your account covers common terms questions — wallet name-match rules, withdrawal verification steps, and what triggers an account review — without needing to contact us.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account data is held securely and used only for operating your highland999 account, processing transactions, and meeting any obligations required by applicable law. We do not sell your data to third parties. If you want to know what we hold on you, or request a correction, you can do that through email support — we aim to respond within a reasonable timeframe and will confirm what action was taken.

Data Retention

We keep your account records, including transaction history for Touch 'n Go eWallet, Boost, and GrabPay activity, for as long as your account is active and for a defined period after closure as required by applicable rules.

Account Security

Your login is protected by password and, where enabled, OTP verification. If you suspect unauthorised access, contact live chat immediately — we can freeze the account while the matter is reviewed.

Cookies and Session Data

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference. You can manage cookie settings in your browser, but disabling them may affect how the account loads.

Requesting Changes

To update your registered name, contact number, or linked wallet details, submit a request via email with supporting identification. Changes to payment details require name-match verification before they take effect.

Common Questions About highland999 Terms and Conditions

These are the questions we get most often about how the terms work in practice — covering account rules, wallet transactions, suspension conditions, and how to raise a formal concern. Players in Shah Alam and across Malaysia who access highland999 where local law permits are subject to the same terms.

We update terms when our policies or applicable rules change. We post the revised version on this page. For material changes, we will also send a notice to your registered contact before the update takes effect.

No. All deposits must come from a wallet or bank account registered in your own name. Third-party payments are not accepted, and any such transaction may trigger an account review under these terms.

You will receive a notification to your registered contact. You can contact support via email to request a review. We will explain the reason where permitted and outline the steps needed to resolve the matter.

Contact live chat in the same session if possible, or email support with your transaction reference. We log disputes and review payment rail records for Boost, DuitNow, and FPX transactions before issuing a decision.

No. These terms allow one account per person. Operating multiple accounts is a breach of terms and may result in all accounts being closed and any associated balances being withheld pending review.

Send a written request via email to our support address. We will confirm what data we hold, provide a copy where permitted, or action a deletion request subject to any retention obligations under applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.